Frequently asked questions

I bought a ticket, where do I show up to get on the tour?

Right at Hankcock park in downtown Dahlonega. Hancock park is over by the Chestatee diving bell, which is well marked from downtown. Once at the park, look for the big gold van around your tour time! There is plenty of free public parking around Hancock park, just plan on getting there 10-15 min early to find a space. The Address is 53 Hawkins St. Dahlonega, GA or you can follow this link: https://goo.gl/maps/9PhQS6wcRdp7ukUU7



Is there hiking or other physical requirements?

On the mountain pass tour, no. You climb into the van, and only exit back in the park in downtown dahlonega on tour completion. All abilities are welcome, however no chair lift is available.



Are kids allowed?

Yes! Not only allowed, but encouraged to join us! The minimum age for both tours is 4 years old. No car seats are provided and per Georgia law, all children under 8 years old must be in a car seat. All kidsl must have a paying adult with them.



What is you cancelation policy?

We understand that plans change. If you do need to cancel, let us know 24 hours in advance of your scheudled tour time, and we will refund your ticket, no problem! If you call to cancel within the 24 hour window before your tour, will will refund 50% of your tour ticket. if you dont show up for your tour without giving any notice, the full price of the tour will be charged, and not refunded. if you have any special situations, do contact us directly, and we are glad to help as we can.



Do you offer rain checks?

sometimes we do, yes. We run rain or shine, however saftey is our biggest concern. Sometimes the off road path is subject to tree falls, or other conditions that make a tour not possible that day. If conditions are considered unsafe, we will cancel a tour, notify all guests, and issue a full refund.



How can I contact you with more questions?

Customer serivce is our priority! If you are not finding the information you need here, click on the "lets chat" feature on this website. As a small busines, this chat option goes directly to the managers cell phone. Response may not be instant, but we will respond. You can include your contact information in the chat if you wish to be contacted back directly. also, you can send an email to monstervantours@gmail.com



What precautions are you taking against Covid-19?

How can I contact you with more questions?



Can I bring food or drink?

No outside food is allowed on our short tour! You can bring a personal drink, as long as it has a lid or sealable top. We can not allow any alcoholic beverages of any kind.



Am I going to get motion sickness?

We hope not! The roads are windy, and some times, you might think the windy will never end, but it will! Overall, our drivers aim to drive as cautious as they can as to not rock the van! If needed, you may want to take your own motion sickness medication before the tour. Monster Van will provide sickness bags just in case!



What time does the tour depart?

Doors close and we roll at your scheduled tour time, so a 2pm tour starts right at 2pm. Plan accordingly, and give yourself 10-15 minutes to park, finalize your waiver if needed, and find your way over to the van.



Are there any stops on the tour?

No. There are no stops. Per the national forest service, our tour can not exit the vehicle and enter the trail system on foot. This also means no bathroom breaks, so plan accordingly.



Can I bring my dog or other pet?

No, only service animals are allowed on the van.



What days do you do tours?

For the most up to date information on availble tours, see our booking app for open tour dates. Generally, we run tours only on Saturday and Sunday. Do contact us if you have a larger group looking for a different mid day tour.



Do you offer any special tours, or private tours?

Do you offer any special tours, or private tours?